PRIVACY & COOKIES
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site to better improve your experience. We refer to this automatically-collected information as “Device Information.”
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (however, we do not hold your credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
If you agree to join our mail-list, either via our site popup, site footer email signup form, or by agreeing to receive email marketing from us on the checkout (all optional) we will store certain information such as name and email address. We refer to this information as "Marketing information"
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Screen our orders for potential risk or fraud and under some circumstances process age verification checks (for dangerous goods etc); and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Depending on whether you join our mail list without placing an order we also use our Marketing information for this purpose.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe,e.g. in the USA, Europe, Israel, or other jurisdictions, whether by Wix or with the help of our affiliates and service providers.ֿ
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com.
Terms & Conditions
The following terms and conditions set out the basis on which all goods are sold by LoveScuba.com Limited, 25 Vale View Road, Dover, Kent, England CT17 9NP Tel. +44 7791 565 700, LoveScuba.com Limited, registered in England & Wales 11834508 (“We”, “Us”, “Our”), to the purchaser, (“You”, “Your”), from Our websites (“the Site”).
All purchases of goods from the Site will be governed by these terms and conditions to the exclusion of any other terms.
By browsing the Site or submitting an order You agree to be bound by these terms and conditions.
You accept that You are responsible for ensuring the accuracy of any information supplied by You. Failure to supply accurate, up to date personal information that results in a delay or non-delivery of Your order shall be entirely Your responsibility for which We accept no liability.
It is Your responsibility to take reasonable steps to protect Your account from unauthorised access and ensure that Your password is kept secure and confidential. Should You have reason to believe that Your password security or account has been compromised it is Your responsibility to inform Us immediately and take action to prevent further breaches via Your systems.
We reserve the right to edit or remove content from reviews, restrict or refuse access to, or terminate accounts and cancel pending orders at Our absolute discretion. Cancelled orders will not be charged.
When placing an order with Us, You are making an offer to purchase. We will send You an Order Confirmation email to acknowledge Your offer. Your offer is considered accepted by Us only when We despatch the goods and send You a Despatch Confirmation email. Any goods on the same order not despatched and confirmed in a Despatch Confirmation email do not form part of that contract.
We reserve the right to reject any offer at Our discretion at any time prior to acceptance. Rejected orders will be refunded in full or not charged.
Any advice or recommendation given by Us is followed or acted upon entirely at Your own risk.
The quantity, quality and description of any specifications for the goods shall be those set out in the Site. You should be aware that although all reasonable steps are taken to ensure accuracy of descriptions and images on the Site, We cannot guarantee accuracy.
We reserve the right to correct errors and omissions in any price or other information without any liability.
Goods on the Site may only be sold to persons aged 18 or over. In placing an order for any such goods, You represent and warrant that You are at least 18 years old. We reserve the right to refuse any order where satisfactory proof of age has not been provided.
It is Your responsibility to ensure that You hold any relevant qualifications from a recognised training organisation before purchase.
For orders placed using a debit / credit card or PayPal, we charge once the order is placed. Orders cancelled prior to despatch will be refunded in full.
Failure to collect the funds successfully may result in delayed acceptance of Your order or cancellation.
Payments will show on Your statement as either “LoveScuba.com Limited” or “www.LoveScuba.com”.
Your payment method will be debited in GBP. All sums displayed on the Site in other currencies are indicative and are provided for information purposes only.
We aim to protect legitimate payment card and PayPal account holders from fraud and therefore will report to the relevant authorities any person using, or attempting to use, a payment method without apparent authority.
Due to limited availability of some of the goods We sell, a particular item may be out of stock. We accept no liability for delays caused by goods being out of stock. If You have requested multiple shipments, We will debit the second and any subsequent shipment’s carriage charges from Your card.
Times to despatch shown on the website are an estimate only. We shall not be liable for delays caused by matters outside of Our control.
Delivery will be advised at the time of submitting Your order, but please allow up to 30 days for delivery. In stock items will generally be dispatched the same day, out of stock goods may take longer.
Any claim based on any defect in quantity, quality or condition of the goods must be notified to Us within ten days of delivery, after which You will be deemed to have accepted the goods.
The cost of delivery shipment will be displayed at the shopping basket and checkout prior to submitting Your order. The cost is dependent on destination country and service level selected. Not all services are available in all locations. We reserve the right not to ship to all countries/destinations.
Risk of damage to, or loss of, the goods shall pass to You at the point at which they are delivered to You.
For UK couriered consignments, We reserve the right to charge a GBP15 Redirection fee to any address other than the delivery address specified in Your order. If no UK delivery address is specified in Your order consignments will automatically be sent to the billing address.
We will provide You with an expected delivery date when We despatch Your order. It is Your responsibility to ensure that someone is available at the address to sign for the delivery should it be required. We accept no liability for delays in You receiving the order, due to no signature being available at the address provided. Expected date of delivery is estimated and may be subject to change due to adverse conditions.
In the unlikely event of non-delivery of Your order, You agree to undertake reasonable steps, as requested by Us in order to resolve the situation for You as quickly as possible. Steps may include, but are not limited to;
confirming with Your local delivery centre that no consignments are being held for You;
ensuring that someone is available to take delivery at the address provided, and
providing Us or Our delivery partners declaration of non-delivery upon request.
Although every effort will be made by Us to ensure that non-delivery, issues are resolved as quickly as possible, Royal Mail does not consider delayed items as “lost” or “missing” for 15 days within the UK, or 30 days overseas. This may result in exceptional circumstances to a delay in replacing or refunding Your order.
Failure by You to complete and return declarations of non-delivery as requested by Us or Our partners that results in the rejection of Our compensation claim, will result in You being debited for the current retail value of the missing items.
It is Your responsibility to inform Us as soon as practicable (but no more than seven days), of subsequent delivery of goods previously refunded or replaced due to non-delivery.
Failure by You to return or make available for collection, goods previously refunded or replaced but subsequently delivered, will result in Your being debited for the current retail value of the items.
AVAILABILITY AND PRICING
All prices listed in Our catalogues or on the Site are subject to change without prior notice.
Although every effort is made by Us to ensure that the prices displayed in Our catalogues or on the Site are correct, mispricing can occur. Under these circumstances, We reserve the right, at Our discretion, either to contact You for instructions or cancel Your order and notify You accordingly.
Where goods are “in stock” at our fulfilment facility, this is indicated on the particular product page on the Site. We make every effort to ensure the accuracy of this information. However, stock level errors can occur. We accept no liability whatsoever for delays as a result of stock level inaccuracies.
Where items are not in stock and a timescale for availability is provided, this timescale is an estimate, not a guarantee and should not be relied upon. We will notify You if items are subsequently delayed or unavailable from the supplier. We accept no liability for delays from Our suppliers.
YOUR RIGHT TO CANCEL
You may withdraw your offer to buy at any time prior to Us despatching Your goods, by contacting Us directly, or via Your account where You have set one up.
At the time the goods are despatched you are deemed to have entered into a contract and the cancellation period begins.
Under the Consumer Contracts Regulations 2013, EU customers have the right to cancel their contract within 14 calendar days without giving any reason.
COOLING OFF PERIOD
The cancellation period will expire after 14 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
In cases where the items in your order are delivered separately, the cancellation period will expire after 14 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel under the Consumer Contracts Regulations, you must inform Us (LoveScuba.com Limited, 25 Vale View Road, Dover, Kent, England, firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
You may use the model cancellation form provided below, or by using the returns paperwork provided with your order, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel, before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel this contract within the 14 days set out in the Consumer Contracts Regulations, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising, if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (see ‘Consumers liability for diminished value of the goods’ section below).
We will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you all goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned all the goods, or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
CONSUMERS LIABILITY FOR DIMINISHED VALUE OF THE GOODS
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary, to establish the nature, characteristics and functioning of the goods.
You are permitted to inspect the goods in a way that would be possible in store. You may not use the goods in any other way, as such, all returned goods must be “as new” and complete with all manufacturer’s packaging and tags attached.
You will have to bear the direct cost of returning the goods.
RETENTION OF REIMBURSEMENT
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods (i.e. signed proof of delivery), whichever is the earliest.
RETURN OF GOODS
You shall send back all the goods, or hand them over to us without undue delay and in any event, not later than 14 calendar days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired.
COMPENSATION IN THE CASE OF A SERVICE CONTRACT
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed, until you have communicated to Us Your cancellation of the contract, in comparison with the full coverage of the contract.
You may return Your order, or part thereof, for a refund for any reason for up to 28 days from the day of dispatch, provided that the returned items have not been used and are returned to Us “as new” with their original packaging and any tags attached, excluding gift cards and E-gift cards.
This facility is offered in addition to the right of EU customers to cancel their order within 14 days, as laid down in the Consumer Contracts Regulations 2013 (see Cancellation section) and may be withdrawn at any time at Our discretion without notice.
RETURN OF GOODS
You must complete the Returns section of the original delivery note supplied and send it back with the goods or hand them over to Us at ‘Returns Department, 23 Maple Leaf Business Park, Manston, Ramsgate, Kent, England CT12 5GD, not later the deadline printed on Your delivery note.
We may from time to time, by way of a promotion and entirely at our own discretion, offer a free return facility in conjunction with some orders or goods. Where this facility has not been supplied, You will have to bear the direct cost of returning the goods.
Under this offer you have the option to request an exchange for an alternative variant option i.e. an alternative size or colour of the same item. Exchanges must be requested using the Returns paperwork supplied with the delivery and must be of equal value to the goods being returned.
Exchange requests for different items will be refunded and a new order placed. By requesting a different item You are authorising Us to use Your original payment information to process the new order.
We will reimburse You the original purchase amount paid for the goods where you have requested a refund
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Refunds will be minus any promotional discounts applied that no longer qualify, i.e. if the original order qualified for £5 off for a minimum spend of £50 and the return of an item(s) brings the order value below the £50 threshold, the £5 discount will be deducted from the refund due.
Should You believe that any product You have purchased from Us is faulty, it is Your responsibility to contact Us as soon as reasonably practicable and give Us as much detail as You can. We will then assess the situation and determine the best course of action required, in order to resolve the situation for You as quickly as possible.
You agree to undertake reasonable steps as requested by Us, in order to resolve the situation. Steps may include, but are not limited to, providing Us with images of said fault by email, fax or post. Returning the item to Us or Our appointed expert, via Our appointed service, for assessment, and ensuring the availability of the item for collection by Our agents.
If any product that is purchased is faulty, We will exchange it for an identical replacement (where stock availability allows) free of charge, provided that the product is returned to Us with its original packaging and the fault is notified to Us. The provision of a replacement item is conditional on Our appointed expert first verifying the reported fault.
Where identical replacement stock is unavailable, We will reimburse You for the cost of the goods and in circumstances where the faulty good constitutes the entire order, we will also reimburse the outbound delivery costs.
Property in the goods shall pass to You upon clearance of Your payment.
We own, or are licensed to use, all intellectual property rights (including copyright works and trade marks), embodied in all text, pictures and coding used in the Site and in Our promotional materials.
WARRANTIES AND LIABILITY
All goods supplied by Us conform to all relevant British and European standards.
All claims under manufacturer's warranty should be addressed to the relevant manufacturer directly.
We undertake to ensure that all goods supplied by Us are ‘as described’, of ‘satisfactory quality’ and ‘fit for purpose’. In the unlikely event that an item fails to meet these standards, You have the right to ‘reject’ it for a full refund, provided this is done within a reasonable time frame. Outside a reasonable time frame, We have the right to repair or replace the item at Our absolute discretion.
To the extent permitted by law, We exclude all liability for the content of any websites which link into this site.
We will use all reasonable endeavours to ensure that the Site remains available at all times. However, We cannot guarantee that the Site will operate continuously or will be error free. We therefore cannot accept any liability for any failure or non-availability of the Site.
We do not accept, and hereby exclude to the fullest extent permissible under law, any liability for any loss of data, profit, revenue or business, or for any indirect or consequential loss or damage, however caused. Nothing in these terms and conditions shall be construed as excluding or limiting liability for death or personal injury caused by negligence or for fraud.
If goods are to be shipped or used overseas, then it is Your responsibility to ensure that the product is able to be shipped to and used in the destination country.
We do not offer a refund (excluding faulty items) in relation to goods delivered to countries outside of the European Union.
Items despatched outside the United Kingdom and inside the European Union may, at Our discretion, be refunded provided that returned items have not been used in any way and are returned to Us with their original packaging with any tags attached “as new” within 28 days of the date of despatch. Should you require an alternative item please return the original item for a refund and place a new order for the alternative. You are responsible for all shipping costs associated with returning items.
Due to it being a circumstance beyond Our reasonable control, We do not accept any responsibility for shipment delays due to customs issues.
You are responsible for providing any required paperwork to customs in the destination country.
Any customs and excise duties and associated admin charges levied on a consignment, are entirely Your responsibility and will be debited accordingly.
All charges incurred as a result of refusal of the parcel, or failures to collect the parcel, are entirely Your responsibility and will be debited accordingly.
We can only deliver Scubapro and UWATEC products to addresses within the member states of the EEA.
Products that are considered by Us as life support items including, but not limited to, diving regulators, dive computers, masks, buoyancy control devices and dry suits are not available for purchase and export to the United States of America or its territories.
We confirm that We will not pass on any information relating to You or Your order(s)to any other company without Your prior consent. The information We have about You will be stored on computer and Your details will be automatically added to Our mailing list. If You do not wish Us to send to You any further offers or promotional materials, then You may set this preference in Your login profile at any time.
All sizes, dimensions and/or weights stated in this Site are approximate and do not take into account any packaging materials.
Due to the nature of differing hardware, monitors and graphic cards, any colours displayed on screen may not be the exact match of those of the product. Whilst We make every attempt to make sure they are accurate, different hardware configurations will show them slightly differently.
You are not entitled to assign or transfer any of Your rights or obligations under these terms and conditions.
If any provision, or any part of any provision, in these terms and conditions is held by any court of competent jurisdiction to be illegal, invalid, void or unenforceable for any reason than that provision, or part provision, shall be treated as having been deleted. The remainder of these terms and conditions shall continue to apply.
Neither You nor Us shall be liable for any failure to perform any obligation under these terms and conditions which is due to circumstances beyond Your or Our reasonable control.
The failure by You or Us to exercise or enforce any right or obligation under these terms and conditions, shall not be deemed to be a waiver of that right or obligation, nor shall it operate to bar the exercise or enforcement of it at any time or times thereafter.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions.
These terms and conditions shall be governed by the laws of England and You agree to submit to the non-exclusive jurisdiction of the English courts.
The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites. It is important that the amount of WEEE sent to landfill sites is reduced because:
Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If We can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are doing Our bit under these regulations by offering Our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product. For example, if You bought a new toaster from Us We would accept Your old toaster and prevent it going into a landfill site by disposing of it safely.
In order to benefit from our WEEE disposal scheme, You must return Your WEEE item to Us within 28 days of purchasing Your new item.
You do not have to pay for the transportation of Your WEEE item to Our premises. If You wish to return Your WEEE item, please contact Us on 0844 567 7070 or by email to customer services and we will arrange collection.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005 and should be disposed of separately from normal household waste.
Dive Package Terms and Conditions
LoveScuba.com Limited is a registered UK company – Company number: 11834508, VAT number: 322681710 whose registered address is at 25 Vale View Road, Dover, Kent CT17 9NP
We strive to be the first choice for planning Scuba activities and aim to be the best independent online Scuba Diving Contact Center Point.
APPLICATION OF THESE TERMS AND CONDITIONS
These terms and conditions, and any further terms and conditions notified to you by us, including any terms and conditions in our pages on social media sites, our website or other communication and information platforms, which are relevant to your booking, will be binding on LoveScuba.com and you, once a contract is celebrated between us. A contract will exist between us once you have made your booking with us, paid your deposit or such other fee as may be appropriate, even before of having issued our booking confirmation.
You should read these terms and conditions carefully. The acceptance of any service proposal issued by LoveScuba.com and its due payment will be considered a formal acceptance of these Terms and Conditions.
PAGES ON SOCIAL MEDIA SITES, OUR WEBSITE OR OTHER COMMUNICATION AND INFORMATION PLATFORMS CONTENT
We make our best efforts to ensure the accuracy of the information contained in our pages on social media sites (e.g. Facebook, Instagram), our website and all other communication and information platforms we use to reach to our clients and fellow divers. However, content is subject to change, often due to the actions of our suppliers (e.g. diving centers, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your diving plan or program prior to your arrival and after that, as soon as we are notified by our Suppliers.
DIVING CONDITIONS AND SUITABILITY TO DIVE
As you know, diving is kind of counting on nature, in our case more specifically the sea, to achieve certain leisure objectives. Should the conditions for diving be unsuitable, we will try to find a suitable alternative, but if after trying we remain in doubt and if it will be safe to dive, you will not dive.
The same to on the hypothesis of you appearing to dive, drunk or under the influence of substances that can affect your sense of responsibility. If we feel that there is something wrong with you, you will not dive.
In both cases, LoveScuba.com will not be held responsible for the temporary suspension or cancellation of your diving plan and you have no right of reimbursement.
BOOKING OF A DIVE SPOT
Booking of a 'Dive Spot' is a pre-arranged combination of typical services, diving related and others, such as (a) transport; (b) diving transfer; (c) diving; (d) other services, through which you will implement your diving plan. This group of services is booked by you through and paid to LoveScuba.com, at an inclusive price, and is solely related to the act of diving.
Usually, the diving plan in the booking of a 'Dive Spot' will be implemented with the contribution of diving centers. In those cases, LoveScuba.com is naturally dependent on these providers' capability to deliver. In the event of a service failure of such a provider LoveScuba.com cannot be held responsible for the failure in the diving plan, and you will be reimbursed only if and after LoveScuba.com gets reimbursed by the service provider.
A 'Package' is a pre-arranged combination of typical services, diving related and others, through which you will implement your diving plan. This group of services is booked by you through and paid to LoveScuba.com, at an inclusive price, and where the combination lasts for a period of more than 24 hours or involves overnight accommodation: (a) transport; (b) accommodation; (c) diving; (d) other services.
Usually, the diving plan in a 'Package' will be implemented with the contribution of specific diving service providers, aggregated on the 'Package' to provide the booked services, like diving centers and other maritime services. In those cases, LoveScuba.com is naturally dependent on these providers' capability to deliver. In the event of a service failure of such a provider LoveScuba.com cannot be held responsible for the failure in the diving plan, and you will be reimbursed only if and after LoveScuba.com gets reimbursed by the service provider.
All bookings are subject to availability. We reserve the right to refuse to accept and/or not to proceed with any booking at any time in our sole discretion.
All bookings must be made by a person aged eighteen years or over.
Completion and submission by you of our Booking Form or any other way of acceptance of our proposals of services will be treated by us as a confirmation that you have read, understood and accepted all our Terms & Conditions.
It is important that you accurately complete our booking form and deliver all the necessary documents such as diving certifications and insurance certifications. It is your responsibility to ensure that the details which you supply to us are correct. If you fail to deliver any of the necessary documentation, LoveScuba.com has no obligation to proceed with the diving plan.
You will be notified at the time of booking of the price of your 'Dive Spot' or 'Package'. You will be required at the time of booking to pay us a non-refundable deposit, typically 30% of the quoted price and the full price of a booking should be made at least 30 days prior to arrival. In certain circumstances (depending on the nature of the booking, or if the booking is made less than 30 days before your arrival) we will require a non-refundable deposit in excess of the usual 30%. On occasions, our suppliers require amounts up to full payment in advance. On these occasions, we will require the additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 30 days before your date of arrival. If we do not receive the balance by this time then we will treat the booking as canceled by you and you will be liable to pay our cancellation charges (see paragraph 3.2).
We accept bank transfers and Paypal payments. LoveScuba.com Limited doesn't charge any fees for any payment method. There may be charges from the payment providers. An administration charge will be applied to any changes carried out by us at your request (see paragraph 3.1) if requested after the booking acceptance. Secure payments & deposits can be made payable to:
Barclays Bank UK PLC
Account Number : 43195090
Sort Code : 20-54-25
S.W.I.F.T.B.I.C. : BUKBGB22
Barclays Bank UK PLC
United Kingdom LE87 2BB
All package prices are converted from an exchange rate of:
1.1 euro's to 1 pound sterling
36 Thai baht to 1 pound sterling
1.2 US dollars to 1 pound sterling
The prices quoted in our pages on social media sites (e.g. Facebook, Instagram), our website and all other communication and information platforms we use to reach to our clients and fellow divers, are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. All our prices are quoted in Pound Sterling.
We guarantee the price of your diving plan stated in our booking confirmation. We may, however, pass on to you certain additional charges resulting from increased transportation costs (including the cost of fuel), dues, taxes, landing taxes or embarkation or disembarkation fees at ports.
(b) Other arrangements
We reserve the right to pass on any charges levied on us from time to time by our suppliers in respect of any other arrangements made by us on your behalf:
Transportation costs including diving equipment
The services of a Dive Buddy if not included in your booking
Any applicable port charges
Our prices do not include:
Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire
Taxes or compulsory charges introduced by the Government, or Regulatory bodies, after you have booked
Security charges introduced or increased after you have booked, relating to transportation costs
Any kind of personal insurance you may need to dive
The price payable by you and what this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.
Changes or cancellation by you
Where you are or any member of your crew is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your diving plan notified to us by you in writing a reasonable time prior to your due date of departure.
(b) Other changes
If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining diving crew must pay more per person. We require your authority before we can make any change. In the event that any change is requested in relation to a group booking, we require the authority in writing before we can make the change.
(c) Administration fee
In each of the above circumstances, an administration charge will be payable of £25 per person where your request is received by us 30 days or more prior to your arrival date and £50 per person where the request is received less than 30 days prior to your date of departure. This charge is non-refundable.
(d) Treatment of changes by our suppliers
Many of our suppliers, particularly diving centres, do not permit us to change names or diving plan dates and impose full cancellation charges. We will pass these on to you in addition to our administration charge, where applicable.
If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing to do so.
Our cancellation charges will apply (see the table 'cancellation charges' below). These are calculated with reference to the date on which we receive your authority in writing. We will not refund to you any deposits, administration charges, or any other fees or charges made by us and paid by you relating to your diving plan in the event of cancellation by you.
We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your arrival date as we may not be able to resell your diving plan.
We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your diving plan. For further details please refer to paragraph 8.
3.3. Cancellation charges
(a) Cancelation after the deposit is paid: the deposit is non-refundable.
(b) Cancellation after the remaining values are paid:
29 - 15 days before arrival 50 %
14 - 5 days before arrival 90 %
5 days or less before arrival 100 %
If we have to change or cancel your diving plan
We always apply our best effort to deliver the diving plan which we are contracted to provide to you. Occasionally we may have to make changes and reserve the right to do so at any time.
(a) Dive Spots, Packages
Our obligation to you depends solely on our direct responsibility towards the implementation of the diving plan. If the cancellation of a diving plan is the result of the cancellation of a third-party, LoveScuba.com will not be considered liable for the cancellation.
LoveScuba.com or other third-parties will not be considered liable for any cancellations that may result from adverse natural circumstances such as adverse weather conditions, sea conditions or other factors that can increase the risk of implementing a diving plan.
If a reimbursement is agreed, LoveScuba.com will deduct all amounts related to i. administration fees, ii. charges from third-parties (i.e. payment providers), iii. and all non-reimbursed amounts paid to the dive centre or other operators.
(b) Other arrangements
We will try to tell you of any changes as soon as possible prior to your arrival date, although we are not obliged to do so. We are not obliged to compensate you. However, in the event that we are forced to cancel your diving plan, we will refund to you the for the price paid by you regarding the diving activities that were cancelled.
(c) Circumstances beyond our control
We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) any strikes, lock-outs or other industrial action; labour disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any port or transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures taken.
Our liability to you
(a) Dive Spots, Packages
We will take reasonable skill and care in performing our contractual obligations and if we or our agents or suppliers fail to use reasonable skill and care or are negligent and you are able to prove we have caused you loss or damage, we may, subject to these Terms & Conditions, accept responsibility for compensating you.
If you feel that any part of your diving plan implementation is not provided as promised, you must, as soon as possible, notify us as soon as possible. You must provide us with details in writing at the earliest opportunity.
Where, as a result of our failure to properly perform our obligations, we have failed to provide you with a significant proportion of the services which you have contracted with us to provide, if you are still on a diving plan through us we will (where possible and appropriate to the circumstances), endeavour to organise suitable alternative arrangements at no extra cost to you. Where, as a result of our improper performance, we have failed to provide you with a significant proportion of the services which you have contracted with us to provide and suitable alternative arrangements are not available or are unacceptable to you for good reasons then (where appropriate) we will make arrangements for you (and where other members of your party are affected, those members of your party) to return to your place of departure at no extra cost to you. In all other cases (i.e. where we have not failed to provide you with a significant proportion of the services which you have contracted with us to provide) our obligation following your notification to us is to investigate matters and (where appropriate) make prompt efforts to find appropriate solutions.
Our liability in all cases shall be limited to a maximum of the total cost of your diving plan (including deposits and administration charges). We do not accept responsibility for the acts and/or omissions of any third parties with whom you may have made any bookings or arrangements direct.
We are not liable to you where our failure or the improper performance of any of our obligations to you is due to:
any fault or failure of you or of any member of your party.
any fault or failure of any third party unconnected with us and the provision of the services for which you have contracted with us to provide which are unforeseeable or unavoidable.
circumstances beyond our or beyond our suppliers' reasonable control (which circumstances are without limitation described in paragraph 4(c)) although we will endeavour the following notification to us to provide you with our prompt assistance where our failure or improper performance results from circumstances not due to any fault or failure of you or any member of your party.
(b) Special requirements
If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our suppliers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.
(a) It is your responsibility to ensure that you and everyone diving with you have valid certifications and insurance.
(b) You are responsible for ensuring that any existing medical conditions or disabilities which may affect your ability to dive are duly registered and declared before the implementation of the diving plan.
(c) You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to dive and to remove you and/or any member of your party from any transport, accommodation or any part of diving plan if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others. No refund will be given or compensation paid and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offense is committed to criminal prosecution and penalties. You must fully cooperate with and follow any safety procedures and instructions given by any organization which is running the activities which constitute your diving plan. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.
(d) Despite our best endeavours to ensure your diving plan runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by the hotel, lodge or camp you are staying at, then please contact us immediately. Please remember that we will be unable to help if you only mention the issue after the diving plan conclusion.
Dealing with complaints
If you have a problem during your holiday, please immediately inform the relevant supplier whose service is involved (e.g. your hotelier or the diving center), your LoveScuba.com Diving Buddy or call us, who will endeavour to put things right. If the problem cannot be resolved locally and you wish to complain, full details must be sent to LoveScuba.com in writing. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to LoveScuba.com without delay and complete a report form while your diving plan is being pursued. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the diving plan, and this may affect your rights under this contract resulting in reduced or no compensation if any was merited.
You must be fully insured for your diving activity and must make sure that all of the activities which you will be carrying out are covered by such insurance.
Our Terms & Conditions are updated from time to time. The terms and conditions which will apply to your holiday are those on our website at the time of booking. There may be additional terms and conditions which apply to specific features of your booking or diving plan.